1. Introduction

Welcome to Nollet RO. We respect your privacy and are committed to protecting the personal information of visitors, customers, business partners and individuals who interact with our website.

This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit https://nolletro.com/, submit an enquiry, request a quotation or use our products and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal and business information when you interact with our website or contact us.

A. Personal Information

• Full name
• Phone number and mobile number
• Email address
• Residential or business address
• Other contact details voluntarily provided through enquiry forms.

C. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and browsing activity
• Date and time of website visits
• Referring website or source.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to customer enquiries and requests.
• To provide information about RO plants and water treatment solutions.
• To understand your residential, commercial or industrial water treatment requirements.
• To arrange consultations, site visits and water quality testing.
• To provide quotations and project-related information.
• To deliver installation, maintenance, repair and technical support services.
• To communicate service updates and important notifications.
• To improve our website, products and customer experience.
• To maintain website security and prevent fraudulent activities.
• To comply with applicable legal and regulatory requirements.

4. Website Enquiry Forms

Our website may contain enquiry forms through which visitors can request product information, consultations, quotations or technical assistance.

When you submit information through these forms, we may collect your name, phone number, email address and other details you provide.

This information will be used to:

• Contact you regarding your enquiry.
• Understand your requirements.
• Recommend suitable water treatment solutions.
• Arrange further discussions or consultations.
• Provide relevant product and service information.

We do not sell your enquiry information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website functionality and understand visitor behaviour.

Cookies may be used for:

• Ensuring proper website functionality.
• Remembering user preferences.
• Understanding website traffic and visitor activity.
• Analysing website performance.
• Improving website navigation and user experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionalities.

Where required by applicable law, we will obtain consent before using non-essential analytics or advertising cookies.

6. Third-Party Services

We may use trusted third-party services to operate, analyse and improve our website and business communications.

• Google Analytics: To understand website traffic, visitor behaviour and website performance, if enabled.
• Google Tag Manager: To manage website tracking scripts and measurement tools, if implemented.
• Social Media Platforms: To communicate with visitors and share business updates.
• Website Hosting Providers: To maintain website availability, security and performance.
• Communication Services: To respond to customer enquiries through email, telephone or messaging platforms.

These third-party providers may process certain information in accordance with their respective privacy policies.

We encourage visitors to review the privacy policies of the relevant third-party services.

7. Sharing of Personal Information

We respect your privacy and do not sell, rent or trade your personal information.

However, we may share relevant information in the following circumstances:

• With authorized employees and representatives who handle customer enquiries and services.
• With trusted service providers who assist in website operations and business activities.
• With installation, maintenance or technical service partners when necessary to fulfil your service requirements.
• When required by applicable laws, regulations, court orders or government authorities.
• When necessary to protect our legal rights, business interests or website security.

We take reasonable steps to ensure that information shared with third parties is handled appropriately.

8. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss or misuse.

These measures may include:

• Secure website hosting.
• Restricted access to personal information.
• Appropriate administrative and technical safeguards.
• Regular website maintenance and security monitoring.

Although we make reasonable efforts to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute data security.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records and complying with legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of promotional or marketing communications.
• Raise concerns regarding the collection or processing of your personal information.

To exercise these rights, you can contact us using the contact details provided below.

11. External Website Links

Our website may contain links to external websites, social media platforms or third-party resources.

We are not responsible for the privacy practices, content or security of external websites. Visitors are encouraged to review the privacy policies of those websites before sharing personal information.

12. Children’s Privacy

Our website and services are primarily intended for residential, commercial and industrial customers.

We do not knowingly collect personal information from children without appropriate authorization or consent as required by applicable laws.

If we become aware that personal information has been collected from a child in violation of applicable laws, we will take appropriate steps to address the matter.

13. Changes to This Privacy Policy

Nollet RO reserves the right to update or modify this Privacy Policy whenever necessary to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

Any updates will be published on this page along with the revised effective or updated date.

We encourage visitors to review this page periodically to stay informed about how their personal information is protected.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.